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Trailer FActory PRivacy POLICY

Privacy POLICY

Effective Date: 1/1/2025

Trailer Factory respects your privacy and is committed to providing transparent and secure communication.

What information do we collect?

We collect information from you when you place an order, or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience your information helps us to better respond to your individual needs.
  • To improve customer service your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, please reply to the email with “Unsubscribe Me” in the subject line.

Data Privacy and Security

Your data will not be transferred to external organizations. We are committed to maintaining the confidentiality and security of your information. Our privacy measures include:

  • Implementing strict access controls to prevent unauthorized sharing of user data.
  • Regularly updating our security protocols to safeguard your information.
  • Conducting routine audits to ensure compliance with our privacy standards.
 

We prioritize your privacy and take all necessary steps to protect your data within our organization.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow). It enables the sites or service providers’ systems to recognize your browser, and capture and remember certain information.
We use cookies to understand and save your preferences for future visits.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Florida Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the Florida Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
This policy was last modified on 1/1/2025

SMS Policy

Terms and Conditions

This section outlines the terms and conditions related to SMS services provided by Trailer Factory (DBA of Southwest Trailer MGF INC). By opting into our SMS services, you agree to receive messages from Trailer Factory, which may include conversational messages, status updates, appointment reminders, and order/shipping confirmations.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may use SMS to communicate with customers regarding marketing, sales promotions, updates, and general communications. We will not use SMS for marketing purposes without explicit consent.

Association with Southwest Trailer MGF INC

Trailer Factory is a DBA (Doing Business As) of Southwest Trailer MGF INC and is responsible for registering and managing SMS communications.

1. Consent & Opt-In

By providing your mobile number and opting into Trailer Factory’s SMS program, you agree to receive SMS messages, including marketing, promotions, sales, updates, and general communications. To confirm your registration, reply JOIN after opting in. By using our website and services, you consent to this Privacy Policy.

2. SMS Disclosure / Non-Sharing

We do not share your data including email address, identity, or mobile phone number with any third parties for marketing purposes. We will not sell, rent, or share the collected mobile numbers. Data may be shared as required by law or with your explicit consent.

3. Message Frequency & Fees

You may receive 1-2 messages per month. Message frequency varies based on customer interactions and preferences. Standard message and data rates may apply according to your mobile carrier’s terms.

4. Your Rights

You have the right to access, update, or request the deletion of your personal information. If you have any concerns about your data, please contact us. You have the right to opt out of receiving SMS messages at any time. To opt out, reply ‘STOP’ to any message you receive from us, or contact us directly to request removal from our messaging list.

5. Opt-Out & Support

  • To stop receiving messages, reply STOP at any time. You will be unsubscribed immediately.
  • For assistance, reply HELP or contact our support team at (888) 964-1830.
  • You can opt out of the SMS list
    at any time by texting , emailing or replying STOP or UNSUBSCRIBE to info@trailerfactory.com or 
    (305) 257-5745. 
  • After unsubscribing, we will
    remove your number from our list within 24 hours.

6. Privacy & Data Security

Trailer Factory does not sell, rent, or share your mobile number or SMS consent with third parties. All information collected is used solely for providing SMS communications as described in these terms.

7. Mobile Carrier Disclaimer

Trailer Factory is not responsible for any delays or failures in SMS delivery, as this may be affected by your carrier or mobile network.

8. Eligibility

By opting in, you confirm that you are at least 13 years old and have the authority to consent to receive SMS messages on the provided mobile number.

9. Changes to Terms / Changes to Policy

Trailer Factory reserves the right to update these SMS Terms & Conditions at any time. We may update this Privacy Policy periodically. Please check the “Last Updated” date to stay informed about any modifications. Any changes will be posted at www.trailerfactory.com/terms-and-conditions/. Continued use of our SMS services constitutes acceptance of any updates.

For more information on how we handle your data, please refer to our Privacy Policy: https://www.trailerfactory.com/privacy-policy/

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

The Trailer Factory
11950 SW 222 ST
Miami, FL 33170
info@trailerfactory.com
(305) 257-5745