FAQ – GENERAL INFORMATION QUESTIONS

Click on a question below to reveal the answer. Scroll down for concession and food truck related questions. For any questions not answered here, always feel free to contact us for more information.

Where are you located? What are your business hours?

We are located in Miami, Florida;Right on US-1 and the corner of 222nd Street. Our exact physical address is: 11950 SW 222nd Street Miami, FL 33170.

Our business hours are: Monday – Friday from 8:30a.m.to 5:00p.m. Saturday & Sunday – CLOSED *Please Note Operating Hours May Vary due to Holidays and/or unforeseen circumstances (hurricanes, etc.)*

What size ball will I need on my vehicle to transport my trailer?

If you have a single axle unit you will need a 2” Ball. If you have a unit with two (2) axles or more you will need a 2 5/16” ball.

Do you install trailer hitches and gooseneck hitches on vehicles?

No, we do not. We recommend Miami Hitches

Miami Hitches (786)563-5875

Do you sell used trailers?

No, we do not sell used trailers.

Will I need to pay sales tax on my trailer?

Yes, as per the United States Department of Revenue, you will need to pay taxes on your purchase. You will be given all the documentation that you will need to get the proper credit from your state for the amount of sales tax you paid in Florida.

I have an idea in mind, but I don’t see something like that on your website. Can you customize a unit?

Yes! We have numerous trailers and trucks that we have worked on that are not on our website. We are the manufacturers and we can custom build the unit to meet your needs. Feel free to ask us for a quote online or call us directly. We look forward to new and creative ideas.

Do you offer delivery? How much do you charge?

We work with a couple of delivery companies that we can recommend to you. The average price we are seeing now is about $1.80/mile. Please keep in mind that price may vary depending on the price of gas. Please call us and ask for a delivery quote. We will ask for quotes from the companies that we frequently use and present you with the lowest estimate.

Can you put graphics and magnetic signs on my trailer?

We know a few companies we can recommend. They will help you from start to finish. Once you have finalized all design details with them, we can coordinate with them to have your unit wrapped at our location.

As far as magnetic signs, because the exterior of your unit is aluminum, magnetic signs will not adhere to your trailer.

Do you export your trailers?

Yes, we do! We have had the privilege of servicing our international customers for over 30 years. Our units can be found world-wide.

Will I need to pay sales tax if I am exporting my trailer?

You will be charged Florida sales tax until we have proper documentation that the trailer has left the country (Proper documentation includes a dock receipt, bill of lading, etc.). Once we have proper documentation then you will receive a 100% refund on the sales taxes paid.

What is required to place an order?

We require a 40% deposit to begin your unit. Upon completion the remaining balance is due.

What forms of payment do you accept?

For a deposit – we accept cash, business/personal checks, cashier’s checks, money orders, wire transfers, and most major credit cards.

Final payments MUST be in the form of cash, cashier’s check, wire transfer, money orders or credit card. We do not accept business or personal checks for final payments.

Do you offer financing?

Yes! We have several financing companies that we work with. Interest rates and monthly payments are determined based on your credit score/history along with other factors. Most lenders are looking for a minimum credit score of 550 with little to no delinquencies. Feel free to ask us for a credit application.

Do you accept credit cards? Which ones?

Yes, we do! We accept most major credit cards (Visa, MasterCard and Discover) however, the card holder must be present in our lobby with proper identification. We do not accept any credit cards over the phone. We do this to protect our customers against credit card fraud.

CONCESSION TRAILER & FOOD TRUCK RELATED QUESTIONS

Do you sell used commercial equipment?

No, we do not sell used commercial equipment. If you prefer used equipment, you can have the equipment shipped to our location and we will install it for you.

Do you work on step-vans?

Yes, we do! If you bring us the step-van we will outfit it for you!

We do not like to offer or sell used step-vans. There are many reasons for this but the main reason is that many of them have rolled-back miles and we do not feel comfortable placing our name to a unit in which we can only offer a 30-day warranty on the engine.

We do work directly with Mercedes-Benz for brand new sprinter vans and Ford for custom concessions mounted on chassis.

Do you recommend purchasing a trailer or a step-van?

This is really a matter of personal preference. Each has their pro’s and their con’s.

With a step-van it is nice that you only need one unit to get from one event to the other, you do not have to worry about unhooking and hooking up a unit however, if the engine breaks down on you, you are out of the events and revenue until you get your unit rolling again.

With a trailer, you get more space so you are able to fit more equipment,cooking items, etc., and still work comfortably. You do not have to worry about an engine failure. If your tow unit breaks down you can find another tow unit (perhaps even rent a U-Haul in the worst case scenario) and you can still make it to your events while they are working on fixing your tow vehicle. It is slightly more inconvenient to drive around a trailer since you do have to un-hook and hook up the unit.

How much does a concession trailer weigh?

The weight of a concession trailer varies based on the equipment that is being installed within it. For example, if your unit has a smoker your unit would weigh an additional 2,000lbs (minimum).

To give you an idea, a 7×14 will weigh about 6,000 pounds andan 8.6×20 will weigh around 8,000 lbs. Keep in mind the tongue weight will be about 15% of the total weight and if a generator is mounted in the tongue it may add up to 850 additional pounds of tongue weight.

How do I know what equipment I will need? Can you offer advice?

If you have an idea about the type of menu you will be using we can definitely cater the equipment to your needs. If you are unsure about what you will be cooking, we can also offer you advice.

What exactly is a fire suppression system and do I need to legally install one in my unit?

A fire suppression unit is an emergency extinguishing system in which nozzles are placed under the commercial hood over each piece of cooking equipment with an open flame, at a specific height. If the temperature exceeds a certain amount, a dry liquid powdered chemical will be released and the gas valves will be shut-off.

There are some states that do not require the installation of this system. We recommend that you inquire with your local fire marshal since they are the ones that have the authority over this matter.

Please keep in mind that if you are planning to travel to different counties and/or states, if they require the fire suppression system they will not let you into their events. Additionally, there are certain fairs and festivals that will only allow you to participate if you have this system installed.

We personally believe that the installation of this system is a must. It provides you with a safety feature that could save you and your employees’ lives as well as providing protection over your investment.

What does NSF stand for and mean?

NSF International, formerly known as the National Safety Foundation, is a non-profit company founded to increase public health and safety. NSF has developed standards and testing practices for a variety of products.

For the professional kitchen, NSF certification is very important. For many restaurants the use of NSF certified products is a necessity to show the company has done their job in protecting their customers by selecting products known and tested to be safe. This is to protect themselves as much as their customers.

Are products without the NSF logo less safe than products that carry the NSF logo?

Not necessarily. NSF certification is a voluntary process and NSF International charges a fee to the manufacturer to have the product certified. Many products are manufactured that meet or exceed the NSF safety standards but have not been inspected or certified by NSF.

Will my trailer meet the health regulation of my county and/or state?

Yes! If you can provide us with a copy of the health regulations your county and/or state are requiring of you, we can make sure that you will have no issues in this area. We build to Florida code and there are only two other states that we have seen to have tougher regulations.

Do I need a generator?

This depends on where you will be located. There are some festivals and locations that will provide you with power but then there are also those events in which they expect you to be self-sufficient. If you want to be certain that you have access to as many locations as possible, a generator is highly recommended.

I have an idea in mind, but I don’t see something like that on your website. Can you customize a unit?

Yes! If you have a menu in mind we can help you customize the equipment in your kitchen to meet your needs. We have a wide variety of trailers and trucks that we have worked on that are not on our website. We are the manufacturers and we can custom build the unit to meet your needs. Feel free to ask us for a quote online or call us directly. We look forward to new and creative ideas.

Where can I buy food and supplies?

There are many companies which sell whole sale to the general public. The two largest and better known are U.S. Foods and Sysco. Various items can also be purchased at BJ’s Wholesale, Costco, Sam’s Club, etc.

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